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Go to the shopShipping Policy
Shipping Policy
Effective Date: October 2025
At Frono (operated by SAANVI (Portchester) Ltd, VAT No. GB198066663), we strive for clarity in shipping for UK customers.
Orders are dispatched from our warehouse in Hitchin, Hertfordshire, United Kingdom. We use Royal Mail, Evri, DPD or DHL depending on product size. Handling time is 1–2 business days.
Shipping Regions Covered
- England
- Scotland & Wales
- Northern Ireland
If you are outside the UK and wish to order, please contact us at support@frono.uk for a custom shipping quote.
- Couriers used (Royal Mail, Evri, DPD, DHL)
- Couriers used (Royal Mail, Evri, DPD, DHL)
- Handling time: 1–2 business days
Order Processing
- Orders are processed within 1–2 business days (excl. weekends and public holidays).
-
Once shipped, you will receive a confirmation email with a tracking number.
Delivery Times & Fees
|
Region |
Shipping Type |
Estimated Delivery |
Fee |
|
England |
Standard |
2–4 business days |
Free |
|
Express |
1–3 business days |
£7.99 |
|
|
Scotland & Wales |
Standard |
3–5 business days |
Free |
|
Express |
1–3 business days |
£10.99 |
|
|
Northern Ireland |
Standard |
3–5 business days |
£3.99 |
|
Express |
1–3 business days |
£10.99 |
Shipping rates vary by address and method; the correct fee appears at checkout.
Failed Deliveries / Returns to Sender
-
If your parcel is returned due to an incorrect address, costs for re-shipping will fall on the customer.
- If you refuse delivery, we will issue a refund minus original shipping and return fees.
Damaged or Missing Items
-
Report any damage or missing items within 48 hours of delivery by emailing support@frono.uk with photos and order number.
- We will assist in filing a claim with the courier.
