Shipping Policy

Shipping Policy – Frono (Operated by Saanvi Ltd)

At Frono, a brand operated by SAANVI (PORTCHESTER) LIMITED, VAT No. GB198066663, we are committed to offering transparent, region-specific shipping options to ensure a smooth delivery experience for all customers across the United Kingdom.

Shipping Coverage

We currently ship within the United Kingdom only, including:

• England

• Scotland & Wales

• Northern Ireland

If you're outside the UK and interested in purchasing our products, please contact us at support@frono.uk for more information.

Shipping Methods & Rates

Shipping rates are based on your delivery location and preferred shipping method. The details are as follows:

For England

For Northern Ireland

For Scotland & Wales

Note: Shipping options and rates are automatically calculated at checkout based on your delivery address.

Order Processing Time

• Orders are processed within 1–2 business days (excluding weekends and public holidays).

• Once your order is shipped, you will receive a confirmation email with a tracking number.

Order Tracking

Once dispatched, your order’s tracking details will be shared via email. You can track your delivery on our website or directly through the courier’s tracking portal.

Delivery Issues

If your order is delayed, lost, or marked as delivered but not received:

• Please contact us within 7 days of the expected delivery date.

• We will assist you in resolving the issue with the courier as quickly as possible.

Returned Packages & Failed Deliveries

• If your order is returned due to an incorrect address, the customer will be responsible for reshipping charges.

• If the package is refused by the recipient, a refund will be issued minus the original shipping cost and any return fees.

Damaged or Missing Items

If your package arrives damaged or if any item is missing:

• Contact us within 48 hours of receiving your order.

• Please provide clear photos and a brief explanation of the issue for faster assistance.

Contact Us

For any questions or concerns regarding shipping:

• Email: support@frono.uk

• Phone: 07724402646

• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)