Shipping Policy

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Home Shipping Policy

Effective Date: October 2025

At Frono (operated by SAANVI (Portchester) Ltd, VAT No. GB198066663), we strive for clarity in shipping for UK customers.

Shipping Regions Covered

If you are outside the UK and wish to order, please contact us at support@frono.uk for a custom shipping quote.

Order Processing

Orders are processed within 1–2 business days (excl. weekends and public holidays).
Once shipped, you will receive a confirmation email with a tracking number.

Delivery Times & Fees

Shipping rates vary by address and method; the correct fee appears at checkout.

Failed Deliveries / Returns to Sender

If your parcel is returned due to an incorrect address, costs for re-shipping will fall on the customer.
If you refuse delivery, we will issue a refund minus original shipping and return fees.

Damaged or Missing Items

Report any damage or missing items within 48 hours of delivery by emailing support@frono.uk with photos and order number.
We will assist in filing a claim with the courier.

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