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Shipping Policy

Shipping Policy

Effective Date: October 2025

At Frono (operated by SAANVI (Portchester) Ltd, VAT No. GB198066663), we strive for clarity in shipping for UK customers.

Shipping Regions Covered

  • England
  • Scotland & Wales
  • Northern Ireland

If you are outside the UK and wish to order, please contact us at support@frono.uk for a custom shipping quote.

Order Processing

  • Orders are processed within 1–2 business days (excl. weekends and public holidays).
  • Once shipped, you will receive a confirmation email with a tracking number.

Delivery Times & Fees

Region

Shipping Type

Estimated Delivery

Fee

England

Standard

2–4 business days

Free


Express

1–3 business days

£7.99

Scotland & Wales

Standard

3–5 business days

Free


Express

1–3 business days

£10.99

Northern Ireland

Standard

3–5 business days

£3.99


Express

1–3 business days

£10.99

Shipping rates vary by address and method; the correct fee appears at checkout.

Failed Deliveries / Returns to Sender

  • If your parcel is returned due to an incorrect address, costs for re-shipping will fall on the customer.

  • If you refuse delivery, we will issue a refund minus original shipping and return fees.

Damaged or Missing Items

  • Report any damage or missing items within 48 hours of delivery by emailing support@frono.uk with photos and order number.

  • We will assist in filing a claim with the courier.