How long have you been in the business?
Frono began its journey in 2013 as Saanvi and has been in the business for over 11 years, offering high-quality outdoor products and accessories.
What products do you offer at Frono?
We offer a wide range of products, including hot tubs accessories, garden furniture, outdoor living products, pest control solutions, and seasonal Christmas products.
Can I buy hot tubs and accessories directly from your website?
Yes, you can buy hot tubs, hot tub covers, garden parasols, water treatment chemicals, and much more from our website.
How does Frono ensure product quality?
We carefully curate high-quality products to enhance your home and garden experience, making sure that each item meets our stringent standards of style, durability, and functionality.
Do you offer international shipping?
At the time, we focused on delivering products within the UK. For international shipping, you need to reach out to our customer service team for better assistance.
Do you offer free shipping on all items?
Yes, we offer free shipping on most of our products to the majority of UK mainland postcodes. However, it may vary depending on the items and the courier we provide. Any delivery charges will be calculated automatically at the checkout.
How long does delivery take for large items like garden hot tubs or furniture sets?
Large items like hot tubs, furniture sets, and pergolas can take up to 7 working days to be delivered. Our staff will continue to provide delivery details. Please note that such items may be delivered by curbside on a pallet. If you can't accept pallet delivery, please contact us before placing your order.
Do you offer returns for items like hot tubs and accessories?
Yes, we at Frono accept returns on unused items within 30 days of purchase, including items like hot tub covers, hot tub inside gazebo kits, and garden parasols. This item must be unused in original condition, with all the packaging tags, and labels intact. Please ensure that you will be responsible for the return shipping until the product is faulty.
How can I return an item if I change my mind?
If you change your mind, you can either arrange the return yourself and provide us with proper tracking details, or we can arrange a collection for you. Collection charges start from £15.00, depending on the size and weight of the item. Refunds are processed within 7 days after the returned goods reach our warehouse.
Can I cancel my order for a hot tub before it ships?
If you want to cancel the order, please contact us immediately, or email us. If the item has not been handed over to the carrier, we can cancel the order. If the item has already been shipped, you can still return it under our 30 day money back guarantee.
Why should I choose Frono for my hot tub purchase?
At Frono, we offer a wide selection of hot tubs for sale, the perfect models for your garden and relaxation needs. Whether you are looking for a small spa or a larger garden hot tub, we provide high-quality products at competitive prices. Additionally, our expert customer service teams are always there to assist you in finding the ideal hot tub or spa tub for your space. We make your purchase experience as easy and smooth as possible
Can I buy a spa tub and accessories together at Frono?
Yes, when you shop with Frono, you can buy a spa tub and all the accessories you need to complete your garden retreat. From hot tub covers to water treatment chemicals, we make it easy to find everything you need in one place so you can enjoy your garden hot tub to the fullest with all the necessary accessories.
How can Frono help me create the perfect backyard oasis?
Forno is your go-to destination for creating the ultimate outdoor relaxation space. Whether you want to install a lavish garden hot tub or explore a wide range of outdoor furniture and accessories, we have all the things you need to transform the garden into a personal sanctuary. Our high-quality products include hot tubs and accessories designed to perfectly elevate your outdoor-loving experience and make sure your garden is both functional and beautiful.
