General
This website is operated by Frono a trading name of Shatchi Ltd (referred to in this document as “Frono /we/our/us”). By using this website (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below and our delivery and returns policy, privacy policy and cookie policy.
We reserve the right to change these terms and conditions, our delivery and returns policy, privacy policy and cookie policy at any time. You should check these pages regularly to take notice of any changes we may have made to the Terms of Service. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions, our delivery and returns policy, privacy policy and cookie policy on each occasion you use this website, and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions and other policies on the above pages
You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.
When you use certain services provided by Frono please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services.
If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
Some website services will require registration and subsequent access to those services will be subject to an approved login name and password. Information that you provide on this website must be accurate and complete. All passwords details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately.
By registering for an account with www.frono.uk, you are accepting that you are happy to receive emails from our newsletter (N.B.: you can unsubscribe from this at any time).
Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited, and you agree not to (or facilitate any third party to) copy, reproduce, publish, display, distribute, transmit, commercially exploit or create works derived from such material and content.
Liability And Indemnity
You acknowledge and agree that you assume full responsibility for your use of the site. You acknowledge and agree that any information you send or receive during your use of the site may not be secure and may be intercepted by unauthorised parties. You acknowledge and agree that your use of the site is at your own risk and that the site is made available to you at no charge. Recognising such, you acknowledge and agree that to the fullest extent permitted by applicable law, neither Frono nor its affiliates, suppliers or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to the site, or any other site you access through a link from this site or from any actions we take or fail to take as a result of communications you send to us, or the delay or inability to use the site, or for any information, products or services advertised in or obtained through the site, Frono UK removal or deletion of any materials submitted or posted on its site, or otherwise arising out of the use of the site, whether based on contract, tort, strict liability or otherwise, even if Frono, its affiliates or any of its suppliers has been advised of the possibility of damages. This disclaimer applies, without limitation, to any damages or injury arising from any failure of performance, error, omission, interruption, deletion, defects, delay in operation or transmission, computer viruses, file corruption, communication-line failure, network or system outage, your loss of profits, or theft, destruction, unauthorised access to, alteration of, loss or use of any record or data, and any other tangible or intangible loss. You specifically acknowledge and agree that neither Frono UK nor its suppliers shall be liable for any defamatory, offensive or illegal conduct of any user of the site. Your sole and exclusive remedy for any of the above claims or any dispute with Frono is to discontinue your use of the site.
You agree to indemnify, defend and hold harmless Frono and its affiliates and their officers, directors, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable lawyers’ fees and court costs, arising or resulting from your use of the site and any violation of these Terms of Use. If you cause a technical disruption of the site or the systems transmitting the site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable lawyers’ fees and court costs, arising or resulting from that disruption. Frono reserves the right, at its own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Frono in the defence of such matter
Orders and Payments
The online store accessed through www.frono.uk is operated by Shatchi Ltd, trading as Frono Any purchases you make through the store are governed Frono’s terms, conditions and policies, which you can access from their website. Such terms, conditions, and policies, and any obligations or representations associated with such purchases, are solely between you and Frono. We do not file details of your order for you to subsequently access directly on this website; therefore please print out these terms and conditions and the order acknowledgement, and confirmation for your own records.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
When placing an order with Frono you agree that any and all the information given is accurate and complete. All orders are subject to acceptance and product availability.
We reserve the right to suspend the use of the website at any time to perform essential maintenance, update information and to remove any inaccurate or unauthorised material.
We accept payment with debit and credit cards.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Prices include VAT at 20% where applicable.
Cancellation & Returns
In accordance with the distance selling regulations, you can cancel your order any time up to 14 days after you have had delivery of your product(s). If you do decide you no longer require your products we will be happy to have it returned to us. The item must be in its original wrapping, unopened and in the condition it was received. It is your responsibility to return the item to us at your cost. Please Note: By installing or using the product in any way you are accepting your order and therefore we cannot accept a return unless the item is found to be operationally faulty.
If you find your item to be faulty in any way, please contact us immediately so that we can help to remedy this for you. Depending on the fault (for example, cosmetic damage or operational fault) depends on the course of action – we can discuss this fully with you and ensure you are happy with your purchase.
Website Content
Unless otherwise stated, all content on this Site, including without limitation text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software is the exclusive property of and owned by Frono. This website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. The Content of this Site and the Site as a whole, are intended for your sole, non-commercial use.
You may download or copy the Content and other downloadable material displayed on the Site for your personal use only. No right, title or interest in any downloadable Content is transferred to you as a result of any such downloading or copying. You must not reproduce (except as described above) publish, transmit, distribute, modify, sell or exploit in any way any of the Content or Site.
Every effort has been made to ensure that the information provided on the Frono website is as accurate as possible, and that all details, descriptions and prices of products shown are correct at the time of publishing. In the event of an error in the price or description of a product you have ordered, Frono reserve the right to cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it.
Frono have tried to display all colours accurately but browser software and monitor displays may sometimes cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.
User Feedback , Comments, Forum Comments
All comments, feedback, suggestions, ideas, and other comments submitted or offered to Frono on this website shall be and remain the property of the Frono. Such disclosure, submission or offer of any comments shall constitute an assignment to Frono of all rights, title and interests in all copyrights and other intellectual property in the comments. This applies worldwide Frono will own exclusively all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. Frono is and shall be under no obligation (a) to maintain any comments in confidence; (b) to pay any compensation for any comments; or (c) to respond to any user comments. You represent that no comments submitted by you to the website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further represent that no comments submitted by you to the website will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
Warranty & Warranty Claims
All warranty enquiries and claims are handled by the dedicated Frono Aftersales team.
Frono has been manufactured with reliability and simplicity in mind. All products have been inspected and found free of defects prior to leaving the factory. Frono warrants this product against defects in material and workmanship for a period of 6 months.
The warranty period begins on the date of purchase and Frono requires presentation of the original proof of purchase to ascertain the date. During the warranty period, Frono will either repair or replace, at its discretion, any defective products. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty.
Shipping Policy
Consumers are responsible for the shipping/freight when returning the defective parts to Frono.
- This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or any other reason beyond Frono’s reasonable control, included but not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate maintenance; connection to an improper power supply; chemical water damage, loss of pool water, unauthorized product modification or repair; use for commercial purposes; fire, lightning, flood or other external causes.
- This warranty is valid only for the purchases from www.frono.uk and authorised UK retailers. with such countries where Frono sells and services the same model with identical technical specifications. Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service. Where the cost of repairs or replacement is not covered by this warranty, Frono will advise the owners and the cost shall be charged to the owner.
- This warranty only applies to the original purchaser and terminates upon any transfer of ownership.
- All repairs for which warranty claims are made must be pre-authorized by Frono provided that the defective part be returned to the Frono, postage paid by the customer.
- The authorized selling dealer is responsible for all in-field service work carried out on your Frono product. Frono will not be liable for the cost of any workmanship carried out by an unauthorized service person.
- Frono products are produced for the domestic market and are not made for commercial use. Any commercial use invalidates the warranty. This is our policy for all individuals, hot tub hire and event companies that use Frono products. Please note that there are risks associated with providing bathing water for use by the public and we strongly recommend the use of suitable water treatment and training in the use of such treatments. For full details, please contact the support team.
Warranty Registration
Please Always keep the purchase receipt. All claims must be submitted to Frono. It is essential that all submitted claims provide all the necessary information, including Customer name, Purchase receipt, Serial No., Product No., Problem, and Parts requested.
If you have any questions regarding the Frono website, please contact us using the details supplied on this website.
