Privacy Policy

Effective Date: October 2025

This policy describes how Frono (SAANVI (Portchester) Ltd) collects and uses your personal data when you use our website or services.

1. Information Collected

• Contact & account data: name, email, phone, billing/shipping address
• Order data: items purchased, prices, payment usage
  
• Technical data: IP address, device/browser type, browsing history
  
• Marketing & communication data: preferences, opt-ins, feedback

2. How We Use Data

• To process orders and payments
• To communicate order status, support queries
  
• For internal analytics and site improvement
  
• For sending marketing messages (only if you’ve opted in)
• To comply with legal obligations
  

3. Data Security

We use SSL encryption, secure databases, and restrict access to protect your data.

4. Cookies & Tracking

We use cookies and third-party analytics tools (Google Analytics, Facebook Pixel) for site performance, user behavior, and remarketing.

5. Data Retention

We keep your data only as long as needed for orders, legal and tax compliance. Inactive or obsolete data is deleted or anonymized.

6. Your Rights (UK GDPR)

You have the right to:

• Access your data
  
• Correct or update it
• Request deletion
  
• Restrict or object to processing
  
• Withdraw consent
  Contact us at support@frono.uk to exercise any rights.

7. Third-Party Sharing & Transfers

We share data with payment processors, logistics partners, and analytics services under strict contracts. If data is transferred outside the UK/EU, we use standard contractual safeguards.

8. Changes to Policy

If we update this policy, we’ll post a new “Last Updated” date and notify users where needed.