General Terms and Conditions
These General Terms and Conditions are an integral and supplementary part of an order placed with Frono for orders placed via the Internet or by telephone.
Unless otherwise agreed, the items will be delivered according to the illustrated sample or model and its description. Deviations in color, structure, workmanship, dimensions, design and details are reserved. Reserved are further incorrect information due to technical defects in our shop system or false information from our suppliers.
Territorial Validity of our Offers and Prices
All prices are strictly net and include value-added tax in the case of delivery prices and shipping charges. Our offers are valid in the United Kingdom. For electronic appliances, an adapter is included in all prices. This way, we make a contribution to the environmentally friendly disposal of light fixtures. The indicated delivery prices and shipping charges shall not apply to any orders with delivery addresses at remote locations. For such orders, please inquire about our conditions of shipment or delivery. We shall be happy to make you a favorable offer.
Vouchers and Promotional Campaign
If not otherwise specified, a voucher is only redeemable in our shop at frono.com for products and does not apply to any services. Vouchers can only be used for one order and cannot be exchanged for cash/gift cards or used in conjunction with any other voucher or promotional code. The remaining value of not-redeemed vouchers is not refundable and cannot be converted into cash. Vouchers cannot be used against previous orders and are only valid for promotional offers while stock last.
You are automatically subscribed to our newsletter when making a purchase. You can unsubscribe from this at any time via the homepage or via the link located at the bottom of the newsletter. Alternatively, you can contact our Customer service for support.
We accept all major credit and debit cards through Paypal.
We deliver our goods within the specified delivery times according to the item description on our website with the exception of unexpected circumstances we cannot be held responsible for. All shipping companies deliver Monday - Friday only.
There is no right to compensation in the event of delay of delivery as well as not delivering the goods within set delivery dates.
If the Customer wishes that the ordered goods are still delivered and stored in their absence, this will be honored at the Customer’s risk. In case of loss or damage of this unacknowledged shipment (s), the Customer will not make claims of any kind against neither the delivery company nor the Seller. The Customer is aware that a claim of the sender for the payment of the consignments delivered in this form remains in place and valid in case of loss or damage. The revocation of this agreement must be made in writing immediately.
Delivery (Shipping conditions)
1. In most cases, the Buyer will be contacted by the shipping company to agree on the delivery date. For shipments that are advised, the recipient is obliged to be on site at the agreed time. In the absence of the recipient, the Customer accepts the cost of re-delivery, or collection of the goods, depending on the country, after the return request.
2. Alternatively, the consignee may also instruct the delivery of the furniture to a neighbor or to deposit it in front of the entrance without a signature. For this a written storage authorization is required, in advance by e-mail or to be communicated during a phone call to Customer Service.
3. Upon delivery, in the event that the packaging shows damage, the recipient should check all items for any damage with the driver. If the driver does not agree to stay, we recommend refusing to accept the shipment and the Buyer needs to notify us immediately.
4. If the recipient decides to accept the damaged consignment, this must be reported to the deliverer and the recipient has to have the damage acknowledged or confirmed in writing on the scanner (please specify the damage). Transportation damage, which was not recorded by the deliverer at the Customer’s request upon acceptance of the goods, will not be accepted as a valid claim. Any claims of the Buyer in this regard will be rejected.
5. All manufacturing damages should be reported to us within a maximum of 48 hours after receiving the goods by the Customer.
Property and retention of title
The purchase agreement between Frono and you as a Customer comes into existence at the time and day on which you have accepted the terms and conditions on our website and have placed an order. As a Customer, you accept as evidence the logged content of our website. You will receive an e-mail with your order confirmation as confirmation of the purchase and with information regarding your billing and delivery address and contact details. The presentation of the products on the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. By clicking the button "Submit order" you submit a non-binding order of the goods you have chosen and put into the shopping cart. The confirmation of the receipt of your order is made together with the acceptance of the order immediately after placing it by automated e-mails. With this e-mail confirmation the purchase contract comes to existence. The property of the goods is transferred to the Buyer upon delivery of the goods ordered.
Until full payment of the purchase price is received, the goods remain the property of Frono. The latter is entitled, at the expense of the Buyer, to arrange for entry in the register of retention of title, if it considers its claim to be in jeopardy.
We save the contract text and send you the order data by e-mail. The terms and conditions can be viewed at any time on the website of Frono. Past orders can be viewed in your Customer account.
Frono reserves the ownership of the purchased item(s) until full payment of the invoice amount. Should you be an entrepreneur in the exercise of your commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve the ownership of the object of sale until the settlement of all outstanding claims arising from the business relationship with the purchaser. The corresponding security rights are transferable to third parties.
You are only entitled to set-off if your counterclaims have been legally established or are undisputed or recognized by us. In addition, you only have a right of retention if and to the extent that your counterclaim is based on the same contractual relationship.
If the Customer has any payment obligations, all existing claims will become due immediately.
Complaints and guarantee
Guarantee general products
We give our Customers 2 years guarantee on our products. The guarantee period begins on the day of delivery. If hidden defects are discovered during the guarantee period, they should be reported immediately upon discovery. Buyer shall report the defect by e-mail within 48 hours of receiving the shipment. Complete information about the damage including evidence must be collected and presented to us by the Buyer within 7 days.
The following claims are excluded from the guarantee
- All products offered by us are for non-commercial use. Complaints regarding goods used for commercial purposes may be refused by the manufacturer if the defects are caused by intensive use.
- In addition, the colors shown in the photos may differ slightly from the actual color due to display of different electronic devices. We do our best to present the products on our website as realistically as possible. The dimensions of certain products may also be slightly different from those on our homepage. The error range is +/- 5 cm.
- Any damage resulting from wear and tear, aging, failure to follow the instructions for use and installation, and improper handling of the product, as well as minor damage, are excluded from the guarantee. After the guarantee period, the Seller can offer replacement parts for a discounted price. Minor damage are defects that are not obvious to the naked eye and in diffused light conditions from a distance of 3 meters perpendicular to the point of damage. In case of minor damage claims against the Seller are invalid.
The guarantee expires if the goods have been processed or altered despite recognizable defects. The guarantee expires if the whirlpool or bath is not installed by an authorized and qualified specialist. The work report should be presented on request. In guarantee cases, the decision lies with the Seller, whether the damaged or defective part is replaced free of charge or whether a partial refund / price reduction is granted. The Seller should find an appropriate solution that does not cause excessive costs.
- The Seller is not liable for damage caused by mistakes / actions of third parties, as well as for an unjustified refusal to accept the goods. In such a situation, the costs associated with the return and re-delivery of the goods are borne by the Buyer.
All additional logistics services, apart from the method of payment (express delivery, assembly etc.) are excluded from the refund. In the case of technical products or built-in appliances, the Buyer must identify the defective part themselves at their own expense or ask a qualified technician to remove the part and send it to the Seller.
Guarantee of Hot Tubs
We give our Customers 2 years warranty on electrical parts and 1 year for hot tub liner. The guarantee covers all damage resulting from a defect in the material due to poor workmanship. The guarantee applies to the following damage kinds:
The Customer is obliged to immediately check the received goods for correctness, completeness and integrity. Damage to the received goods must be reported as soon as possible, at the latest of 24 hours after the delivery, to the transporting company and the Seller in writing (e-mail) or by telephone. In case of complaints all parts of the original packaging must be kept. These may only be disposed of with the written consent of the transportation company or the Seller. The Customer can optionally include additional transportation guarantee when processing the order. This guarantee covers the damage actually incurred during transportation. The Customer has the exclusive right to repair, replacement or compensation for the damage. The decision on repair, replacement or compensation lies exclusively with the Seller. According to our instructions, the Customer should check the condition of the packaging as well as the delivered products upon delivery: all damage must be certified by the delivery agent on the delivery note or in the proof of delivery. The buyer should dispose of damaged items at his own expense, in agreement with the seller. The buyer should dispose of damaged items at his own expense, in agreement with the seller. By purchasing the transport guarantee, the Customer is released from the immediate documentation of damage on delivery.
The transport guarantee extends the 24-hour period to check the goods after delivery and to document hidden damage, up to 72 hours. A purchase of additional transportation guarantee after the delivery or after shipping is not possible. For returns, the cost of the transportation guarantee will not be refunded. Repairs already directly ordered by the Customer, which were not reported to the Seller, cannot be later submitted as a part of the claim through the transportation guarantee.
Necessary attachments in case of complaints and transportation damage.
- Short and precise description of the problem and detailed description of the damage with pictures of the affected areas / defects (meaningful detail photos), photos of the complete product and photos of the packaging in which the products were delivered (damage to the box and the photo of the print where the part number and order number is visible).
- In case of transportation damage - a copy of the proof of delivery stating the condition of the goods upon the delivery, with the signature of the delivery agent. Alternatively, if the driver has acknowledged the damage on an electronic device, a confirmation that the shipment has been acknowledged as damaged.
- Information about expectations of the Buyer, e.g. Repair, replacement of the product, price reduction or return and full refund.
Until the complaint is resolved, please keep the packaging in case it is needed to return the goods.
In the event of damage in transit, it is necessary to have the damage acknowledged by the deliverer upon acceptance of the shipment. Please kindly note the damage on the delivery note and request the signature from the driver. The copy of the signed document should then be sent to our e-mail address firstname.lastname@example.org If there is no confirmation from the driver that the consignment was damaged at the time of delivery, we will assume that the consignment did not show any visible defects during the delivery. In such cases, neither the Seller nor the manufacturer will be held responsible for the damage. Any claims of the Buyer in this regard will be rejected. The Seller is obliged to answer the Buyer's request as soon as possible, at the latest within 14 days after the notification of the claim. The Buyer's claim will be sent to the e-mail address provided by the Buyer.
In accordance with the Consumer Law, the Buyer may withdraw from the contract of sale within 14 days after receiving the goods without stating the reasons.
-Excluded from free returns are hygiene aticles (such as bath tubs, hot tubs).
-In order to withdraw from the purchase contract, the Buyer has 14 days post receiving the goods, during which they must file a statement to the Seller in this regard. The Buyer then receives a ticket number, which must be attached to the returned goods. Returns without this number will not be accepted.
-In case of returning the goods, the returns are carried out at the Seller’s cost. The Seller will have the goods retrieved within 14 days after goods being prepared for shipping; unless the Buyer organizes the return transport themselves. Returns should then be executed immediately, that is at the latest within 14 days
-The goods must be packed and ready for transport and placed at the curb. Customer must provide original packaging that the item was delivered with, so that the product is adequately protected during the transport. If, upon inspection, the returned article is in a different condition than the article originally sent to the recipient, e.g. any mechanical damages deriving from assembly or disassembly, we reserve the right to deduct the cost of replacement parts or loss of value caused by that damage.
-Customer should photograph the package before returning it and send the photographs to the Seller.
-The Buyer shall receive the refund within 7 days through the same payment method as the one used at the purchase, unless agreed differently with the Buyer, as long as there are no hidden additional costs for the Seller.
-Frono will pick up goods free of charge from UK mainland only (UK mainland excluding northern parts of Scotland - Highlands and Scottish Isles and Northern Ireland).
-We also provide an extended payback period of 365 days, but only for unused and new products. The product must be delivered in its original packaging for the return to be accepted. The money is returned in the form of a coupon, and the Buyer bears the cost of return transportation.
Returns will only be accepted within the 14 days post receiving of the goods by the Customer.
Commercial buyers bear the direct costs of returning the goods.
As far as the statutory right of withdrawal applies to orders of goods in our Internet shop, we make sure to update our Return Policy in accordance with the legal requirements. Any concessions of rights that go beyond the legal requirements do not occur. All instructions regarding the conditions and consequences of this legally regulated right of return for shipping orders may be found below:
You have the right to return the order without stating reasons nor justifications until 14 days after receipt, by returning the goods. The period begins on the day you communicate to us your decision of withdrawal in writing (e.g. as a letter, e-mail), but not before the receipt of the goods. Only in case of goods that cannot be shipped in a parcel (for example, bulky goods) can you declare the return by requesting a return in writing. To meet the deadline, the timely dispatch of the goods or the return request is required. In any case, the return is at our expense and risk.
The Effects of Return / Return Consequences
In the case of an effective return, the services received on both sides must be returned and any benefits derived must be surrendered. In the event of a deterioration of the item and any emoluments (for example, benefits of use), which cannot be or will not be issued in part or only in a deteriorated condition, Customer must pay the Seller compensation in this respect. Customers only have to pay compensation for the deterioration of the item and emoluments that have been drawn if the use or the deterioration is due to a handling of the item that goes beyond the examination of the characteristics and the functionality. The term "testing the properties and the mode of operation" refers to the testing and trying out the respective goods, as is possible and customary in a retail store. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for Customer with the dispatch of the goods or the return request, for the Seller with the receipt.
Persons, who access information on Frono websites agree to the following Terms and Conditions. Any special agreements for individual services or products of Frono shall be effective alongside these conditions.
No guarantee for completeness and correctness
The information published on the website is provided by Frono exclusively for personal use as well as informational purposes; it can be subject to change or modification at any time without advance notice. Frono gives no guarantee (neither expressly nor tacitly) for the accuracy, completeness, and topicality of the information published on Frono website, even if required diligence has been applied in collecting it from sources deemed to be trustworthy. Furthermore, any liability for incomplete or deviating assembly instructions will be rejected.
Using Frono website
Linked webpages, references and links
Certain links on Frono website lead to websites of third parties. These are completely independent and deprived of any influence from Frono, which is why Frono assumes no responsibility for the accuracy, completeness and legality of the content of such websites and for any offers and services contained therein.
In the case of direct or indirect references to external websites ("links") outside the author's area of responsibility, a liability obligation would only come into effect in the event if the author is aware of the content and if it is technically possible and reasonable for him to prevent the use in case of illegal content. The author hereby expressly declares that at the time of linking, no illegal content was recognizable on the linked pages. The author has no influence on the current and future design, content or authorship of the linked pages. Therefore he dissociates himself hereby expressly from all contents of all linked/referred sites, which were changed/introduced after the link posting. This statement applies to all links and references within the own Internet offer as well as to foreign entries in guest books, discussion forums and mailing lists. The responsibility for any illegal, incorrect or incomplete contents and, in particular, for damages resulting from the use or disuse of such information, carries the provider of the page to which reference was made, not the one who only links to the respective publication.
Google Analytics and other applications for analysis
This website may use Google Analytics, a web analytics service provided by Google Inc. (www.google.com) or other applications for analysis. In the following, the term "Google" refers to alternative programs and businesses. Google Analytics uses so-called cookies, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services related to website activity and Internet usage. Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. You can prevent the installation of cookies by setting your browser software accordingly. However, we point out that in this case you may not be able to fully use all functions of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
The copyright of the design of our website and its content, such as texts and graphics (not exhaustive list), is fully owned by Frono. It is prohibited, without our prior written permission, to copy, download or otherwise use entirety or portions of it for its own purposes. Excluded are our special links, which are offered for download.
Liability, liability limitations and applicable law
Frono disclaims unconditionally any liability for loss or damage of any kind – whether direct, indirect or consequential – arising from the products, the use of or access to Frono website, as well as links to third party websites. Frono does not guarantee that the individual segments of its website to function flawlessly. In addition, Frono rejects any liability for manipulation of the computer system of the Internet user by unauthorized persons. Thereby, Frono explicitly points out the danger of viruses and the possibility of targeted hacker attacks. In order to prevent viruses we recommend the use of the latest browser versions as well as the installation of anti-virus software, which is to be continuously updated. Opening e-mails of unknown origin and unexpected attachments to e-mails should be categorically avoided. We reserve the right to withdraw from the contract at any time without being liable for damages. We are not liable for any damages that we could not have influenced ourselves. For damages resulting from the purchase, their shipment and the use of the products that we could have averted, we are liable for the maximum amount of the purchase of the product. The maximum amount of damages is limited to 500 GBP in any case.
The settlement of claims requires the agreement of both parties. Both parties undertake to seek direct contact in the first instance in the event of damage or reclamation, or to exhaust all other arbitration possibilities before referral to a court. Swiss law applies. The place of jurisdiction is Baar.